Terms of Service

Cancellation Policy-

Full refund issued up to 24 hrs after initial booking.

After 24 hrs, reservation deposit is non-refundable.

Full rental amount is collected 14 days prior to reservation.

If renter cancels less than 14 days before reservation, no refund is issued.

Requirements for Rental

Vehicles must be returned vacuumed out and with the same fuel level as you received it. A cleaning fee or fuel fill up fee will be applied if not vacuumed out or fueled up.

You must be 25 or older to rent a vehicle.

Because we do self check in, we require a photo of all driver's licenses prior to check in. We also require a photo of yourself holding your license so we can verify you match your license.  These can be sent through the chat icon on the bottom right hand screen of our website or you may send photos to kauaiholoholocampers@gmail.com.

CODE TO KEYS WILL NOT BE GIVEN IF THESE ARE NOT SENT.

All driver's must pass a DMV check. To verify a driver go to the reservation email, click on view reservation and "Add driver". Each driver will need there own email address.

THE NAME ON THE RESERVATION MUST BE A VERIFIED DRIVER

At delivery/pickup, photos of vehicle will be taken, and we will email renter a "Departure Form" via DOCUSIGN. You will need to click on the link and electronically sign.  Renters are also suggested to take their own photos at pick up and drop off of all 4 sides, any pre-existing damage you notice, the interior of vehicle, and the dash showing the fuel level at pick up and return.

Self Check-in proceedure

Keys will only be released to drivers who have sent required proof of license and have passed the DMV check. Vehicle will be waiting for you at pickup location, or if you have chosen delivery, the Airport parking lot. Keys will be in a lock box that is rolled up on driver's window. Code to keys and direction where to find vehicle will be given 1 hr prior to reservation. After opening up vehicle you can remove lock box by rolling down window.

KAUAI HOLOHOLO CAMPERS LLC RENTAL CONTRACT 
I have read and agreed to the terms and conditions of this rental agreement and thereby give my consent to the agreement and acknowledge by signing I am the designated primary driver and take responsibility for any damage or incidents occurring during the rental period. I understand that only approved drivers listed on the rental receipt are allowed to operate the vehicle. 
SIGNATURE: ______________________________________ DATE: _________________ 
Signature acknowledges that renter has read and agrees to the below policies, terms and conditions. Additional Approved drivers can be listed on an additional page attached to this Contract and signed by both Renter and Dealer 
These terms and conditions are expressly made part of the rental agreement (the "Agreement") by and between the person(s) listed on the rental receipt (herein collectively referred to as ("Renter") and RV Rental Owner or Dealer ("Dealer"). The terms and conditions of this Agreement shall survive the end of the rental period and remain in full force and effect. Where Renter has released and/or indemnified Dealer, it has also released and/or indemnified the officers, employees, and agents of Dealer. 
RENTER INITIALS: _________________________ 
RENTER SIGNATURE ______________________________________ 

 

Security Deposit & Authorization 
A security deposit is required at time of pick-up and will be refunded when all costs are paid as per the terms of this Agreement. The amount of the security deposit is stated in your booking confirmation. Dealer may use your deposit to pay any amounts owed under this agreement. If the amount of the security deposit is insufficient to satisfy all amounts due then the Renter agrees to pay all charges in excess, either by cash, personal check or authorized use of the credit card provided. Minimum requirements for return of the security deposit include: unit is cleaned to a condition as good or better than when received, gas tanks are full, no damage was done to the vehicle (incl. interior damage) and all, tolls, will be the responsibility of the renter. At the time of rental, a charge will be authorized by Renter to cover any amounts payable pursuant to this Agreement and by executing this agreement Renter understands and expressly consents to use of the charge for such purposes without reservation. The security deposit may also be used to compensate for variable charges such as mileage, generator or as agreed between Renter and Dealer. 
Dealer has up 48 hours from the return of the unit to inspect the unit for damages and notify Outdoorsy at claims@outdoorsy.com, as well as contact the customer via email or dashboard message. The security deposit will be returned automatically within 7 days if there are no damages to the rented unit or overage charges due. 
RENTER SIGNATURE ______________________________________ 

 

 

Drivers 
Renter acknowledges and agrees that no person shall be allowed to drive the rental, who is not at least the age of 25, a holder of a valid driver's license in his or her actual possession, and approved through Outdoorsy’s DMV verification check or have provided a third-party insurance binder to prove insurance coverage during the rental. Renter acknowledges that the qualifications of any driver of the rental are solely at the discretion and risk of the Renter, and Dealer has not evaluated the skill and expertise of any such driver. 
Renter acknowledges that recreational rentals can be very large and handle differently from passenger cars. The RV Rental requires more skill and expertise to operate safely than a passenger rental. The rental requires more clearance above, in front of, behind, and beside them to operate safely, and the use of mirrors and direct visual verification are always required to maintain knowledge of the location of adjacent rentals and obstacles on the roadway. 
Renter acknowledges the vehicle height and width and length clearance for their rental is: 
GMC Envoy  Height ___7.5’____ Width ___7.5’____ Length ___16’____ 
Chevy Tahoe  Height ___7.5’____ Width ___7.5’_____ Length __17’___ 

Ford Expedition Height - 7.5'      Width - 7.5'     Length     17'
Spotters are recommended to assist the driver in backing the rental. 
Renter acknowledges that Dealer has no control over the number of passengers a Renter may allow into the rental or the conduct of those occupants while the rental is being operated. Therefore, Renter acknowledges that they are solely responsible for the passengers on board the rental as well as the conduct of those passengers, and Renter shall confirm that both driver and passengers are properly using seat belts while the rental is in motion. 
RENTER SIGNATURE ______________________________________ 
 

 

Condition of Rental & Responsibility for Repair 
Renter is responsible for all damage to the rental, missing equipment, and Dealer’s administrative expenses connected with such loss irrespective of the cause of said damage or loss or the negligence or lack thereof of Renter. In the event of any loss or damage to the RV, or any personal property or bodily injury claim, that occurs during the rental period due to any cause regardless of fault, including, but not limited to, collision, rollover, theft, vandalism, seizure, fire, flood, hail or other acts of nature or God, the renter is held responsible, and is required to pay the deductible of $1,500 or $3,000 (depending on unit type). In the event a renter has violated Outdoorsy’s Terms of Service, the renter will be held responsible for the full amount of the claim including the insurance deductible. When accepting the rental, Renter and an authorized representative of Dealer will complete a RV Departure Form of the rental, noting in writing any and all defects or damage to the rental prior to Renter's acceptance of same. At pickup, all rentals will have propane and gas, and both the interior and exterior shall be clean. 
Upon return of the rental, Renters and Dealer must complete and sign the RV Return Form upon the reservation completion. If this form is not completed and signed by both the Dealer and Renter your insurance claim may be denied. Dealer is not responsible for personal property left in the rental. All defects and/or damage to the rental noted in the Dealer return inspection which are not noted on the RV Departure Form completed by Renter and Dealer when accepting the rental shall be the sole responsibility of Renter and Renter shall reimburse Dealer for the cost of the repair. To the extent that the security deposit actually paid to Dealer is insufficient to cover the costs incurred by Renter, Renter will make immediate payment to Dealer upon demand. Renter must report all accidents or incidents of theft or vandalism to the police as soon as Renter discovers them and provide a copy of the police report to Dealer. Renter must report all accidents involving the rental to the Dealer within 24 hours of occurrence and provide a copy of the accident report to the Dealer. In the event of vandalism or if damage occurred as a result of vandalism, no insurance claim can be processed without a police report. Dealer must report all accidents involving the rental to Claims at 
claims@outdoorsy.com within 48 hours of being notified supporting documentation such as photos, video, police report or statements. 
If the rental is returned to Dealer outside of regular business hours, Renter shall remain responsible for any damage or theft of the rental occurring prior to Dealer's acceptance of return of the rental during regular business hours. 
RENTER INITIALS: _________________________ 
RENTER SIGNATURE ______________________________________ 

 

 
 Allowed Use of the Rental 
The rental may only be used on those public roadways with sufficient width and clearance to allow the rental to be operated safely and without damage. Under no circumstances may the rental be operated and used for off-road purposes. If Dealer provides a driver for the rental, Renter remains responsible for all damage to the rental, missing equipment, and Dealer's administrative expenses connected with damage regardless of whether or not Renter or the driver is at fault.


Unpaved Roadways are not Allowed (excl. Kumu Camp, and Camp Naue Campgrounds) 
NO vehicles are allowed to go to Kawaikoi campgrounds, Sugi Grove campgrounds, or Waikoali campgrounds 
Under no circumstance shall: 
Any pets or other animals be allowed in the rental without permission. 
Anyone be allowed on the roof of the rental. (Except in the roof top tent) 
Insurance & Costs 
The Renter is responsible for all damage or losses caused to themselves, their property, the RV Rental and third parties regardless of fault. The Renter must be approved for Insurance for the RV Rental through Outdoorsy or the Renter has provided the Dealer with an insurance binder indicating that the Renter has motor vehicle liability, collision and comprehensive insurance covering the Renter, the Dealer, third parties for the vehicle you are driving and/or towing. Renter is solely responsible for any and all parking tickets, citations, toll charges and other charges issued during Renter's contractual possession of the rental. 
Maintenance and Breakdown 
Dealer is responsible for checking all fluid levels, including oil and coolant levels, checking air tire pressure, lug nuts and wheels within 90 days prior to rental departure. Should a breakdown occur due to lack of maintenance. Dealer acknowledges their claim may be denied. Renter must immediately notify Dealer for repair authorization and follow instructions provided. 
 
 
Hauling and Delivery 
Renter liability for damages relating to the delivered rental begins when the Renter takes possession of the keys, and ends when the rental is returned to the Dealer or their designated delivery driver. Any damage that occurs during the delivery or return of vehicle is the responsibility of the Dealer up to the deductible. All delivery drivers of insured vehicles must be approved via the Outdoorsy driver check or provide additional proof of insurance coverage through a third party. 
RENTER SIGNATURE ______________________________________ 
 


Right of Possession 
Dealer shall always have a superior right of possession of the rental over Renter. In the event that Dealer's officers or employees, in their sole and absolute discretion, determine that the rental is at risk of damage or loss, Dealer shall have the absolute right, but not the obligation, to recover the rental from Renter regardless of the amount of time remaining in the Rental Agreement. In the event Dealer recovers a rental from Renter, in addition to those costs payable pursuant to other parts of this Agreement, Renter shall pay all costs associated with such recovery including, but not limited to, employee wages, travel costs, fuel and repairs. 
Additional Conditions 
This Agreement does not create any type of partnership between Renter and Dealer or rental owner. This Agreement may not be cancelled or modified except in writing signed by all parties. This Agreement is not assignable by Renter. Renter agrees that venue for any dispute or claim arising out of or relating to this Agreement or Renter's use of the rental (whether based in contract. tort, statue, fraud, misrepresentation or any other legal theory) will be exclusively in the County of Dealer’s operation. This Agreement shall be construed in accordance with the laws of the state of Dealer’s operation. Renter agrees that in the event Dealer prevails in a suit to enforce this Agreement, it shall be entitled to recover all its costs and attorney's fees incurred in that action. 
 


Warranties, Releases, Indemnification and Assignment 
Renter acknowledges that Dealer may not own the rental it is renting to Renter and rents the rental pursuant to a third-party agreement with the owner of the unit. 
RENTER ACCEPTS RENTAL "AS IS" WITH ALL FAULTS AND WITHOUT RESERVATION. DEALER AS WELL THE OWNER OF THE RENTAL DOES NOT WARRANT AND EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES ON THE RENTAL INCLUDING, BUT NOT LIMITED TO, THE RENTAL OR TIRE CONDITION, SUITABILITY, OR FITNESS OF THE RENTAL OR TIRES FOR ANY PARTICULAR PURPOSE. 
DEALER AND THE RENTAL OWNER SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, RELIANCE, PUNITIVE OR CONSEQUENTIAL DAMAGES OR FROM ANY LOST OR IMPUTED PROFITS OR REVENUES OR COSTS ARISING FROM OR RELATED TO THE RENTAL, REGARDLESS OF THE LEGAL THEORY UNDER WHICH LIABILITY IS ASSERTED AND REGARDLESS OF WHETHER DEALER OR THE RENTAL OWNER HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH LIABILITY, LOSS OR DAMAGE. YOUR EXCLUSIVE REMEDY FOR ANY AND ALL CLAIMS OF DAMAGE RELATED TO USE OF THE RENTAL SHALL BE LIMITED TO THE TOTAL RENT PAID OR PAYABLE BY YOU TO DEALER UNDER THIS AGREEMENT. 
RENTER SIGNATURE ______________________________________ 

 

RENTER FURTHER HEREBY AGREES TO INDEMNIFY, SAVE, AND FOREVER HOLD HARMLESS DEALER AND RENTAL OWNER FROM ANY AND ALL LIABILITY, CLAIMS, OR CAUSES OF ACTION OF ANY KIND OR CHARACTER WHATSOEVER, AND BY WHOMEVER ASSERTED, ARISING FROM OR IN ANY WAY GROWING OUT OF THE OPERATION OR USE OF THE RENTAL UNDER THIS AGREEMENT AND AGREES, IN SUCH EVENT, TO PROVIDE A DEFENSE THEREFORE AS CHOSEN AND DIRECTED BY DEALER AND TO PAY ANY EXPENSES IN THE DEFENSE OF ANY SUCH CLAIM OR LAWSUIT 
THIS AGREEMENT INCLUDES, BUT IS NOT LIMITED TO, CLAIMS OF NEGLIGENCE OR GROSS NEGLIGENCE ON THE PART OF DEALER ANO/OR THE RENTAL OWNER. 
RENTER UNDERSTANDS AND AGREES THAT AS PART OF THE CONSIDERATION OF DEALER RENTING THE VEHICLE TO RENTER, RENTER DOES HEREBY ASSIGN TO DEALER ANY CAUSE OF ACTION JUDGMENT OR SETTLEMENT AS THE RENTER MAY HAVE AGAINST ANY PERSON, FIRM OR CORPORATION, INCLUDING BUT NOT LIMITED TO DEALER AND/OR THE RENTAL OWNER, TO SECURE SATISFACTION AND DISCHARGE OF ANY JUDGMENT OVER AND AGAINST DEALER AND/OR THE RENTAL OWNER FOR ACTUAL, CONSEQUENTIAL AND/OR PUNITIVE DAMAGES, AND/OR CLAIMS FOR INDEMNITY AND/OR CONTRIBUTION, STATUTORY, CONTRACTUAL OR OTHERWISE. 
 
 

RV Condition at the time of pick up 
The unit you are picking up is clean on the interior and exterior and is in safe and roadworthy condition. 
Return Policy: 
Rental units must be returned as scheduled. The rental must be returned in the same condition as it was at the time of pickup, and with the same fuel level. Any variable charges may be assessed and charged against the security deposit. 
RENTER SIGNATURE ______________________________________ 
ALL APPLICABLE CHARGES WILL BE DEDUCTED FROM THE SECURITY DAMAGE DEPOSIT. 
Smoking: No smoking is allowed in rental units unless otherwise stated in your booking. Smoke odors in the returned rental units will result in additional fees. Please refer to Return Policy for applicable fees. 
Interior Damage: Any damage to the interior including items such as camping gear, etc. 
Pets: No pets are allowed in rental units unless otherwise stated in your booking. Any pet odors in the returned rental units will result in additional fees. Please refer to RV Return Policy for applicable fees. 
Truces: Customer is responsible for all applicable taxes. 
Rental Fees: All rental fees must be paid prior to check-out including deposits. 
Citations & Tolls: Will be charged to Renter at the date of discovery by Dealer. 
Repairs and Roadside Assistance 
In the unlikely event of a break down or mechanical issues, repairs under $200.00 should be completed and paid for by the renter. Repairs over $200.00 must have prior authorization from Dealer. Please save and submit all receipts for repairs when the rental unit is returned, reimbursement depends on type of repair and cause. 
Awning Usage Allowed During Rental: YES ___X___  NO ________  (Some vehicles are not equipped with an awning.) 
If damage to the awning occurs during the rental this damage is not covered by the Outdoorsy Comprehensive and Collision policy and the Renter will be wholly responsible for the full cost of repair in in addition to any insurance deductible if applicable. 
 
 
General Requirements 
Renter agrees not to drive in a careless or negligent manner while driving the RV Rental, nor drive while under the influence of alcohol or drugs, nor permit operation of the vehicle by any person except those signed to the agreement and approved as drivers. Renter further agrees not to use, or permit use of the rental for unlawful purposes. Renters will hold Dealer harmless from any and all fines and penalties incurred during the rental period caused directly or indirectly by negligence, misuse or carelessness. Renter further agrees to indemnify and hold harmless the Dealer from and against any and all claims for loss of, or damage to property, or injury to person, including death, resulting from the use and operation of the RV Rental. Unless prohibited by law, the Renter releases the Dealer, vehicle ower, and Outdoorsy from any liability for consequential, special or punitive damages in connection with the RV Rental. Renter shall hold harmless, other client owners, Dealer, Outdoorsy and its authorized agents and employees from and against any and all loss, bodily injury, damages and expenses, including legal expenses, of any kind arising from the RV Rental during the Renters possession extending to such time RV Rental is completed and cleared by Dealer, including without limitations, latent and other defects whether or not discoverable by Renter or Dealer. This indemnity shall continue in effect at all times despite the return of the rental before or after expiration of the contract terms whether by formal request from Dealer or otherwise. It is agreed and understood that Dealer may control the defense of any such claim. By signing below, you acknowledge that you have been given an opportunity to read the terms of this Agreement before being asked to sign. Your signature permits us to process a credit charge in your name for all rental charges due under this Agreement. 
RENTER SIGNATURE ______________________________________ 

 

 

Camping Permits 
Kauai has rules at each campgrounds and laws in place about where and how you can camp. It is the renter’s responsibility to do their own research and know and understand the rules and laws on Kauai about camping. There is no “wild camping” or “free camping” allowed on Kauai. There are designated campgrounds that you must camp at and acquire camping permits for. It is the renter’s responsibility to acquire their own camping permits.  None of the vehicles are allowed on the roads to Kawaikoi campgrounds, Sugi Grove campgrounds, or Waikoali campgrounds. 
Kauai County Camping permits- https://www.kauai.gov/Camping , State of Hawaii Camping permits- https://camping.ehawaii.gov/camping/welcome.html, Kumu Camp- https://www.anaholabeachretreat.org/, Camp Naue- https://www.ymcaofkauai.org/CampNaue.html 

 

 

RENTER SIGNATURE ______________________________________ DATE:_________________ 
Signature acknowledges that renter has read and agrees to the above policies, terms and conditions

DEALER SIGNATURE ______________________________________ DATE:_________________ 

Signature acknowledges that Dealer has read and agrees to the above policies, terms and conditions